Jesse M Kates

Accomplished product design, research and product management leader with over 20 years of experience. I led product at a $300M company and led a major design team at an $8B enterprise.

I lead teams to solve complicated problems end-to-end, the hairier the better. I learn relentlessly and I’m highly adaptable. I’ve succeeded at every scale, in unrelated industries.

I coach people up and help them grow through continuous incremental challenges. I seek to leverage my blend of product design, product management, research and leadership expertise to deliver unmistakable value.

I help companies maximize product adoption and usage through the art and science of delivering exceptional experiences.

Education

M.S., Human-Computer Interaction

Carnegie Mellon University
2001

B.S., Technical Writing with an Additional Major in Creative Writing

Carnegie Mellon University
2000

Experience

April 2022 - March 2025
Cox Automotive

Director of User Experience (Product Design & Research Leader)

  • Led UX for multiple enterprise SaaS products.
  • Upskilled and inspired a remote team of 13 UX Managers, Architects, Researchers, and Designers
  • Increased design productivity by 30% YOY while lifting quality standards
  • Established the company's first enterprise-wide design system and quantitative UX assessment program
  • Created UX Frameworks that prevented costly development rework by aligning stakeholders early
  • April 2009 – April 2022
    Walsworth Yearbooks

    Manager of Innovation (Design-Centered Product Leader)

  • Led product for a $300M company, driving revenue and market share growth from fourth to third position in a contracting environment
  • Authored and executed multi-year product roadmap, building consensus among senior leadership
  • Spearheaded complete redesign of cloud-based design, eCommerce, media, sales and project management platform
  • Established scalable processes for product management, product design, and customer research
  • December 2001 – April 2009
    Sprint

    Senior Manager, User-Centered Design

  • Led design and research for Sprint's product innovation efforts with a team of four designers.
  • Directed UX for multimillion-dollar initiatives including Sprint.com and wireless invoice redesigns.
  • Championed designs that measurably improved usability and business results for millions of customers
  • Promoted twice for delivering measurable business improvements
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    After the climb

    Strengths

    Product Design Leadership

    I direct design for whole companies or product portfolios, creating cohesive experiences that satisfy customers and deliver business value.

    Team Performance Catalyst

    I transform teams through mentorship and by inventing and continuously refining fast, flexible, modular processes.

    Cross-Functional Conductor

    I ignite coordinated action across Product, Engineering, Architecture, and Sales, instigating and driving programs to achieve scalable results.

    Product Power Through Data

    I measure and lift experience and product quality by creating research programs that transform complex findings into clear calls to action.

    Product Experience Transformation

    I lead teams to create, redesign or iteratively enhance SaaS products through an artful balance of strategic vision and tactical execution.

    User Discovery Champion

    I ensure product team success by implementing systems to rapidly and continuously unearth customer needs, from the macro to the micro.

    Case Studies

    Enterprise Design System

    Enterprise Design System

    Strategic Initiatives
    Competitive UX Assessment

    Competitive UX Assessment

    Strategic Initiatives
    Deal Central UX Framework

    Deal Central UX Framework

    Team Leadership
    Protected: Design Craft Excellence

    Protected: Design Craft Excellence

    Team Leadership


    Testimonials